 Welcome to Touch Tone Teller - Our 24/7 Audio Response System!
Touch Tone Teller is an "audio response system" that allows you to access your Financial Plus Federal Credit Union account from any touch tone telephone. You can check balances, transfer funds and more 24 hours a day, 7 days a week.
Touch Tone Teller features include:
New Feature — A new feature of Touch Tone Teller is cross-account transfers – the ability to transfer money from your account to another Financial Plus account. If you have authorized this type of transfer for Home Financial Services (our online banking program) you will have immediate access to this feature. Otherwise, contact us to arrange for transfers to another Financial Plus account.
To use Touch Tone Teller, you need
- A touch tone telephone
- Your Financial Plus account number
- Your Touch Tone Teller access code (PIN #)
- Action Codes and your Account Types (See MENU below)
Touch Tone Teller can be reached by dialing (800) 234-5884.
To get access to Touch Tone Teller, you need
If you have not obtained your personal access code, just call Member Services at (810) 244-2200 (select option 7, then option 3). If you have an Electronic Services application on file, we’ll activate Touch Tone Teller for your account and send your personal access code. Or, complete an Electronic Services application for access to all of our electronic services.
Touch Tone Teller Menu
- Welcome Message
- Select 1 for Main Menu
Enter Account Number (followed by #)
Enter Access Code (followed by #)
- Select the Main Menu Options
1 Balance Inquiry Menu
2 History Menu
3 Checking Menu
4 Transfer Menu
5 Loan Menu
6 Withdrawal Menu
7 Additional Options Menu
9 Replay Current Menu
- Balance Inquiry Menu
1 Open Share List
2 Share Balance
3 Checking Balance
4 Account Balance
5 Open Loan List
6 Loan Balance
9 Replay Current Menu
# Go to Previous Menu
- History Menu
1 Share History
2 Recent Transaction History
3 Loan History
4 Last Deposit
5 Deposit History
- Check Menu
1 Checking Balance
2 Check Number Inquiry
3 Checking History
4 Check Number Range
5 Check Stop Payment
6 Check Copy Request
- Transfer Menu
1 Savings to Checking
2 Checking to Savings
3 Share to Share
4 Share to Loan
5 Loan to Share
- Loan Menu
1 Open Loan List
2 Loan Balance
3 Loan Payment History
4 Loan Payment Inquiry
5 Loan Pay Off Amount
6 Loan Advance Total
5 Mortgage Loan Inquiry
- Withdrawal Menu
1 Loan Advance
2 Share Withdrawal
3 Check Withdrawal
- Additional Options
1 YTD Information
2 BillPay Plus
3 Change Access Code
4 Change Number of History Transactions in a Group
5 Account Change
- Special Commands
To end the call, press *
- Account Types
Regular Savings ......................... 00
Checking Account ..................10-12
HiYield .......................................... 09
HiYield Plus ................................. 19
Christmas Club .......................... 20
Club Accounts ....................... 01-08
IRA Savings ........................... 30-39
Credit Card..................... usually 51
Touch Tone Teller Safety
To use Touch Tone Teller you must know your account number and your personal Touch Tone Teller access code (PIN #). Your account safety is ensured because Touch Tone Teller transactions only work within your personal account OR to other Financial Plus account which you have pre-authorized. If you request a check be sent to you, it will only be sent to your address of record. Also, all Touch Tone Teller transactions will appear on your Financial Plus statement.
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